Studio Manager - Needham MA

  • Needham Heights, MA

Employment Type

: Full-Time


: Non-Executive Management

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Position Summary: The Co-Working Space Manager works in and manages the Staples Studio Coworking center. This position is responsible for managing the overall operation of the space, retention of existing clients and supporting new-member acquisition.

General Purpose: Customer Service, Customer Facing Operations, Building Relationships, Member Acquisition and Retention

Role Qualifications:

  • Ability to multi-task while meeting store standards

  • Strong work ethic

  • Energetic, outgoing, and positive attitude

  • Ability to work with people in a social working environment

  • Attention to detail and organized

  • Excellent communication and interpersonal skills

  • Acquire new leads and convert those leads by demonstrating the value of the space

  • Proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint

  • Interest and curiosity about business, specifically in start-up and small enterprise a plus

  • Excellent customer service and dedication to the customer experience

Position Responsibilities:

  • Timely and effective responses to membership inquiries (email, phone, or in person)

  • Develop and maintain relationships with customers/members

  • Maintaining the space to our quality standards (kitchen, coffee bar, office, and food & beverage supplies)

  • Be attentive and providing excellent service to members and guests

  • Display enthusiasm, positive attitude, and reliability on the job

  • Demonstrating ownership of all required work activities

  • Work with store team on identifying potential Staples Studio leads

  • Greet members, provide a welcoming environment, and demonstrate comfort with customer engagement

  • Host member and local events to build the Staples Studio brand

  • Promote Staples values and initiatives


Basic Requirements

  • Able to work a flexible schedule

  • High School diploma or equivalent

  • Must be able to lift, push, pull up to 25lbs

Preferred skills and experience:

  • Ability to manage a book of business including existing members and prospective members

  • Customer Service or hospitality experience

  • Ability to develop strong relationships with members

  • High attention to detail and managing execution

Reporting to this person: No direct reports

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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