• DoseSpot
  • $61,450.00 -92,670.00/year*
  • Needham Heights , MA
  • Information Technology
  • Full-Time


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DoseSpot, one of the leading e-prescription service companies is growing! DoseSpot helps physicians and nurses spend more time with patients and less time writing prescriptions.Come join our team of passionate, motivated problem-solvers dedicated to providing exemplary service to our customers as we improve the healthcare experience for both patients and doctors.We are quickly signing on new clients and are seeking a SOFTWARE TECHNICAL SUPPORT ENGINEER to join our team and to help our clients with any technical questions.This is a great position for someone who enjoys learning, working in a small team and communicating with customers.You will have the opportunity to learn new software and technologies as the product is always evolving and our customers are innovators.A successful candidate is someone who is a positive person, a quick learner, and highly motivated as DoseSpot is growing and this position has room for growth.In This Position You WillWork closely with marquee clients to provide both technical guidance and creative solutions to challenges while helping them integrate our platform into their system.Apply your technical and programming expertise to quickly resolve both simple and complex problems.Troubleshoot technical problems with customers by phone and via e-mail.Assist the team with crafting responses to questions on our knowledgebase platform.May create FAQs or other documentation for problem solving.Collaborate with the team to resolve product issues.Maintain excellent customer communication and follow up throughout the troubleshooting process.Provide detailed documentation of reported product issues and resolutions.Deliver constructive product feedback as it is received from customers andSuggest ways in which DoseSpot can improve the overall customer experience.EducationA Bachelor s Degree is requiredA computer, business or a related field of study is a plus.Ability to learn new software and technology quickly is key to success in this position.Skills/KnowledgeWorking knowledge of programming, databases, and web technologies is required for troubleshooting purposes. You may not have to implement code updates, but being able to track down where a customer needs to update their code is critical.HTMLJavaScriptCSSRESTSOAP (for older clients)C#Web Services / Web FunctionsSQL ServerAbility to help customers integrate with our solution using REST (and supporting older customers with SOAP) who are using different technology (some of which you may not recognize).Excellent PC skills including, but not limited to: Word, Excel, Email Software, and internet technologies.Demonstrated aptitude for troubleshooting and diagnosing technical problems.Must be customer-oriented and provide exceptional customer service to clients.Outstanding verbal and written communication skills.Strong attention to detail, time management, and organizational ability.Able to work independently within defined processes and procedures.A passion for healthcare is a definite plus.BenefitsFull-time position with extensive benefits, including health insurance, dental insurance and a retirement plan with employer matchCasual and fun atmosphere with supportive co-workersWork/life balanceCome join us today! LOCAL candidates only, please. You must be able to work at our Needham Heights office since we collaborate frequently.We look forward to meeting you.DoseSpot helps Doctors and Nurses spend more time with their patients and less time writing prescriptions.We are growing quickly are looking for talented people to grow with us.
Associated topics: assistant, client support, customer support, desk, excel, information technology help desk, information technology support, support, technical support specialist, troubleshoot

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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